1. Introduction

Welcome to TireTrooper.com. By accessing and using our website, services, or engaging with our SMS notifications, you agree to abide by the following policies, procedures, and terms and conditions. These terms govern your use of our website, services, and communications and are designed to ensure a positive and transparent experience for all customers.

2. Policies and Procedures

Service Policy

• Tire Trooper offers 24/7 mobile tire services, including tire repair, replacement, fleet services, and emergency roadside assistance.
• Customers are required to provide accurate vehicle information, location, and preferred service times during booking.
• Services are subject to availability. In rare cases, we may need to reschedule appointments due to unforeseen circumstances such as weather or technician delays.

Payment Policy

• Payment is required upon completion of service unless pre-arranged through a contract or fleet agreement.
• Accepted payment methods: Credit/Debit Cards, Cash, or authorized financing options (if applicable).
• For fleet clients, invoices are due within 30 days unless specified otherwise. Cancellations and Rescheduling

• Cancellations or reschedules must be requested at least 2 hours before the scheduled service to avoid a cancellation fee of $50.
• Emergency services canceled after dispatch are subject to a $75 dispatch fee.

Refunds and Returns

• Refunds for unmounted tires will be provided within 7 days of purchase with proof of purchase, subject to inspection and approval.
• Refunds are not provided for completed services.

3. SMS Policy

Opt-In

• By subscribing to Tire Trooper Mobile Notifications, you agree to receive:
• Service updates.
• Promotional offers, coupons, and marketing communications.
• Time-sensitive alerts about your current/upcoming services.
• Signing up for SMS notifications is not required to purchase goods or services.

Opt-Out

• To stop receiving SMS notifications, text “STOP” to 561-508-8887.
• You may also use keywords such as QUIT, END, CANCEL, UNSUBSCRIBE, or

STOP ALL to opt out.

• Alternatively, you can log in to your Tire Trooper Profile at TireTrooper.com and update your communication preferences.

Help

• For assistance, text “HELP” to 561-508-8887, email service@tiretrooper.com, or call 561-508-8887.

Fees

• Tire Trooper does not charge fees for text messaging services. However, standard messaging and data rates may apply based on your mobile provider.

Liability

• Tire Trooper is not responsible for delayed or undelivered SMS messages caused by mobile carrier issues.

4. Website Terms and Conditions

Use of Website

By accessing TireTrooper.com, you agree to:

• Use the website for lawful purposes only.
• Provide accurate information when creating accounts or booking services.
• Refrain from attempting to disrupt website functionality or access unauthorized areas.

Intellectual Property

• All content, images, and branding on TireTrooper.com are the intellectual property of Tire Trooper and may not be reproduced or used without explicit permission.

Third-Party Links

• TireTrooper.com may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

Disclaimer of Warranties

• Tire Trooper services are provided “as is” without any guarantees. While we strive for accuracy and reliability, unforeseen issues may arise.

Limitation of Liability

Tire Trooper is not liable for:

• Delays due to weather, traffic, or mobile service disruptions.
• Damages resulting from incorrect or incomplete information provided by the customer.

Modification of Terms

• Tire Trooper reserves the right to update these terms and policies at any time. Changes will be posted on TireTrooper.com and communicated via email or SMS where applicable.

5. Privacy Policy

• Tire Trooper respects your privacy. We collect and use your information solely to provide services, improve customer experience, and communicate updates. For a detailed overview, please see our full Privacy Policy at TireTrooper.com/privacy.

6. Dispute Resolution

• Any disputes or claims arising from the use of Tire Trooper services or website will be resolved through arbitration in accordance with Florida state laws.
• Customers agree to resolve issues informally by contacting our support team before initiating formal arbitration.

7. Contact Information

For questions, concerns, or feedback, you can reach us at:

• 📞561-508-8887
• 📧service@tiretrooper.com
• 🌐www.TireTrooper.com